FAQ

if you can! Since we only use OE specific parts (see more questions about this) EU block waiver rules mean you can have your car repaired outside the dealer / manufacturer network without void your guarantee Given Before booking, be sure to read the 'EU Lock Exception Rules' section online.

If you have booked a service with us, we ask that you bring your car before 10:00 AM. We ask that you bring your vehicle before 08:30 if you have booked a service with us, such as a change of belt or a change of clutch.

Most of our auto centers have waiting areas that can be used while waiting for your car to get ITV / service.

You can contact the head office using the following details: Click on the icon at the bottom right of the page to use our live chat service during business hours.
Call: 01733 894445 | 01733 562227
Email: info@masterclutchac.co.uk.
Write Master Clutch Auto Centers on Unit 2, Maskew avenue Peterborough, Pe12as.

Book a technical inspection or service using the following pages.
https://www.masterclutchac.co.uk//mot/
https://www.masterclutchac.co.uk//servicing/
I want to get a quote for a job.
Fill out the inquiry form on this page and we'll see you soon. Alternatively, you can contact your local auto center by phone and find their contact number using our branch locator tool.

If you need an immediate quote, contact your local auto center, who should be able to give you a quote for the job over the phone. To find your local auto center, use our Branch Locator tool.

You can contact your local auto center by phone and you can find their contact number using our branch locator tool.
I need to cancel, edit or change the reservation.
Contact your local auto center, you can find their contact number using our branch locator tool.
I have a coupon code, a discount code or a coupon and I don't know how to use it. / Website does not recognize my coupon or promo code discount code / Website says my discount code or promo code coupon is invalid or expired
You can have a coupon code, a discount code or a voucher. Please enter it on our service selection page. This page is after your vehicle registration. Enter the code by clicking on the 'Click Here' link. If the website does not recognize your code, please verify that you entered it correctly. Pay special attention to the alphabet O and the numbers in your code.

If you need a refund for your online booking, please contact our head office. Include your name, vehicle registration, date and the auto center you booked with. Also, any amount paid in correspondence.

Online reservations require advance payment. You do not need to pay in advance if you book by phone or in-store, but you will be eligible for an online discount and a 5% service discount.

We are unable to install parts that we did not provide because we cannot guarantee their quality or integrity, warranty, or make sure they meet the specifications of the original equipment.

We only use OE specification parts. You can be sure that the parts we use meet the standards of your car manufacturer.

If your vehicle fails a technical inspection, we offer a new free trial. However, you will need to make repairs.

If your vehicle fails a technical inspection, we offer a new free trial. However, you should repair where your original MOT is. This is only available within 10 business days. If you choose to work elsewhere, you may have to pay a re-examination fee. This fee may vary from branch to branch.

We can't guarantee how long it will take to test your vehicle, but we plan to do it in 45 minutes.

We recommend that you bring your vehicle before 08:30 if you have booked a repair, such as a gear change or clutch.

Online payment is accepted only for reservations made online. We do not accept telephone payments. Although we accept cash and card payments at the branch, in rare cases we can accept bank transfers at the head office. However, your vehicle cannot be delivered until these funds have been cleared. Contact our head office for more information.

Online reservations through our website are accepted via PayPal and credit cards. However, we cannot accept PayPal payments for work performed directly with the Auto Center. We accept cash and card payments at a branch for jobs contracted with an Auto Centro. In exceptional cases, we may accept a bank transfer at the head office. However, we cannot deliver your vehicle until the funds are cleared. Contact our head office for more information.

We are sorry to hear that you were not satisfied with the service we provided. If your complaint cannot be resolved through our auto center, please contact our head office through our contact page. We will be happy to help!